We understand that your needs are complex and that integration issues may be challenging, that’s why we deliver complete solutions with a full range of ongoing support.
The Vitech Professional Services Practice (PSP)
Just as one strategy does not fit all investors, one administrative solution does not fit all private equity firms. So we created our Vitech Professional Services Practice – your opportunity to leverage the experience, expertise and structured methodology of our private equity administration and systems professionals.
We provide comprehensive administration solutions to private equity firms worldwide.
While Equitrak is often the cornerstone of such a solution, PSP services also include:
- Business Analysis
- Solutions Design
- Strategic Counseling
- Business Process Support
- Training
- Data Management and Migration
- Technology Infrastructure Consulting
We apply all of our talents and capabilities to each problem based on our team’s unique technological expertise, sophisticated administration-systems experience and exceptional cumulative know-how in the investment community.
We have the resources and the critical understanding to design the right business processes for your firm – enabling you to achieve your business objectives in a way that serves your client base in the most efficient manner.
Implementation
The Vitech structured implementation methodology ensures success. We begin with a Business Analysis & Solutions Design that results in a project document that serves as the foundation of your implementation project, including:
- Defining the scope of work based on your implementation objectives
- Identifying the areas of the required configuration and configuration and customization
- Examining your data conversion requirements and potential legacy system interfaces
- Providing a proposed project plan that includes phasing, testing and training strategies
- Presenting a detailed project cost estimate
Your installation commences your approval and the assignment of your project team that ensures a smooth and successful implementation. Your team employs the same proven methodology that has served to support successful Equitrak implementations around the world.
Key Elements of Our Proven Project Methodology
- Scope Definition
- Requirements & Needs Analysis
- Project Status Reports
- Weekly Status Meetings
- Scheduled Releases & Release Notes
- Customization Design/Specification Sessions
- Post Release Training Sessions
- Vitech & Client Q&A and Review
- Technology
Equitrak is built on powerful, reliable and industry-standard hardware – a Windows-based client/server application that is installed locally at each client’s site.
Equitrak is built using "plug and play" technology developed exclusively by Vitech – technology that allows all Vitech clients to share a single code base and a single version of the system. This has tremendous, positive implications for the stability and reliability of your installation, in addition to ensuring easy access to future Equitrak product upgrades regardless of any client-specific customizations that might have already been implemented.
Equitrak is Citrix and Terminal-Server friendly for wide area distribution.
Support
Equitrak solutions are proven successful because we are with you every step of the way. Vitech has over 10 years of experience serving the investment community, exceptional project management methodology, plus a total commitment to providing comprehensive support services that include a toll-free "live" help desk.
Vitech Support is widely recognized as providing the most comprehensive maintenance plans in the marketplace. Services included in our fixed price annual support program include:
- Toll-free live help desk during regular business hours
- Correction of system bugs
- Access to VC Client Portal, including our online knowledge database