Blog

Pension Modernization: Enhancing Organizational Value

As someone deeply involved in the pension administration ecosystem, I’ve watched the landscape transform dramatically in recent years. Evolving regulations, demographic shifts, and rising stakeholder expectations are creating new challenges—but also unprecedented opportunities for innovation. 

Join Me for a Critical Discussion 

I’d like to personally invite you to join me on April 23 at 3 PM ET for an exclusive Vitech webinar, The Next Era of Pensions: Key Trends Shaping 2025, where I’ll be moderating a discussion with our industry experts exploring the forces reshaping pension administration and the practical solutions organizations are implementing to thrive. 

My experience engaging with pension administrators has revealed how strategic approaches and technological solutions dramatically improve operational efficiency. During our session, we’ll dive into: 

  • The hidden costs of manual processes that might be holding your organization back 
  • How to build a compelling business case for technology investments with clear ROI metrics 
  • Practical applications of Generative AI that enhance efficiency without increasing staffing costs 
  • Effective responses to demographic shifts as retirement patterns change and digital expectations evolve 
  • Strategies for navigating market volatility through real-time modeling and member communication 

Why This Matters Now 

Together, demographic transformation and digital progress have generated both critical challenges and exceptional opportunities. Pension administrators are struggling with increased volume as baby boomers retire, while simultaneously trying to meet the sophisticated digital expectations of all their members. 

What I find most promising is that modern technology—including automation, AI, and integrated platforms—now offers practical solutions to do more with less, deliver better service, and future-proof operations. The key is implementation with careful strategy and thoughtful change management. 

 

I’d love to have you be part of this important conversation. The session will conclude with live Q&A, offering you a chance to engage directly with our panel and get practical answers to your specific challenges. 

Register now 

About the Author

Thomas Duffy

Thomas (Tom) Duffy is a Vitech Delivery Executive with a diverse background having spent over 30 years in the insurance and retirement industries in multiple leadership roles. He has 3 years of experience at Vitech in an Account and Delivery Management role for a broad portfolio of insurance and retirement clients. Tom’s dedication to detailed planning and his excellent communication and interpersonal skills enable him to lead and motivate large implementation teams and advocate for clients throughout the implementation and support process.

Tom leads joint client and Vitech project teams throughout the delivery life cycle, from project inception through go-live and with continued support of clients’ ongoing business operations on their Vitech platform. Tom works closely with the project team to drive progress and meet client objectives for budget, schedule, and quality. Tom spent his early career focused on selling and delivering solutions to business problems at a variety of Life, Property & Casualty, and Health Insurance organizations.

Tom holds a Bachelor of Science in Business Administration, Computer Information Systems from Bryant University, Smithfield, RI.