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To successfully win the claims innovation race, group insurers must incorporate next-generation technology to expedite cycle times for greater customer satisfaction.

The analytics advantage allows enterprises to use customer data to inform decisions, interactions, and processes.

In this blog, we’ll discuss some of the essentials for personalized digital experience success, and how companies can use them to demonstrate their investment in and dedication to their customer relationships.

By using big data, pension systems can offer tailored member journeys that result in ongoing engagement, education, and peace of mind for a secure retirement.

Group benefits insurers must be prepared for the five major data migration challenges to mitigate risks for a successful transition.

Canada’s private health insurers are filling the coverage gaps of their national health care system through expanded coverage, faster service, and greater access to technology.

Zombies need not apply. Group insurers need human-centered design approaches to power key customer touchpoints for long-term revenue and growth.

Group insurers’ strategies for continued employee engagement and retention should include ongoing systems optimization.

U.S. public pension systems are on a mission. Despite the economic decline and scarcity of tech workers, meeting member services expectations are possible.

ITC 2022 was one of the largest to date, with over 8,000 attendees converging in Las Vegas for three days of learning, collaboration, and insurtech innovation.