Fostering Collaboration and Maximizing Business Value with Agile Development


Agile development and delivery practices have revolutionized the group insurance software industry, allowing companies to respond quickly to market changes and deliver value to clients more efficiently. However, when it comes to Agile projects, traditional fixed-price contracts can be a bit of a challenge. They prioritize rigid schedules and predefined milestones over collaboration and adaptability. In this blog post, we’ll explore the limitations of these fixed-price contracts in Agile environments and discuss the importance of thoughtful Agile contracts that promote collaboration, shared responsibility, and risk sharing.

Traditional Fixed-Price Contracts Can Hinder Collaboration

Fixed-price contracts are designed to manage risk by defining all project requirements and budgets upfront. They provide a sense of certainty, which is great, but they can also hinder the ability of Agile teams to respond to changes and adapt to evolving client needs. Agile development, particularly for large scale projects like benefits administration modernization, is all about collaboration, frequent feedback cycles, and embracing changes as they come. Unfortunately, the constraints imposed by fixed-price contracts don’t always match with the agile nature of these projects.

When faced with evolving requirements or new information, development teams working under fixed-price contracts may find quite a challenge. Group insurance companies and their software providers often worry about scope creep and resist incorporating new requirements that may supersede the old ones. The formal change order process becomes an issue, both in terms of cost and effort, and it’s often avoided to keep the project on track. As a result, the burden and cost of change mainly fall on the software provider, impacting their profitability and client relationships.

Building Agile Contracts for Success

There’s a better way to do things. Agile contracts need to lay a strong foundation for success by fostering collaboration and trust between the insurer and insurance software provider. Instead of drowning in the nitty-gritty details with limited information, these contracts should focus on the high-level goals, initial development backlog priorities, and engagement models that align with the desired business outcomes. They should address critical questions about the project vision, joint team collaboration, shared responsibilities, communication, development timeboxes (also known as sprints), and testing procedures. By defining clear processes, roles, quality standards, and thresholds, misunderstandings can be avoided, and projects can be executed more effectively.

Agile contracts strike a balance between fixed-price contracts and time-and-materials contracts. While fixed-price contracts provide budget and scope boundaries, Agile contracts prioritize optimizing quality and delivering maximum business value throughout the project. They encourage risk sharing and collaboration, allowing both the group insurer and software provider to contribute to the project’s success. It’s a win-win situation!


In today’s fast-paced and competitive business landscape, Agile practices have become essential for group benefits digital transformation projects. The transition from fixed-price contracts to Agile contracts is a crucial step in ensuring successful Agile development and delivery. By ditching the rigid constraints of fixed-price contracts and embracing Agile principles, insurers can foster better collaboration, adapt to changes more effectively, and ultimately deliver greater value to their customers. Feeling flexible? Ready to collaborate? It’s time to get on board with Agile.

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Team Vitech