A cloud-native administration, engagement, and analytics platform

V3locity Overview

Success in today’s world of increasing customer expectations, unbounded technology options, and cost pressures requires unprecedented vision, agility, and execution. Your organization must pull ahead of your customers’ demands, your competitors’ offerings, and your industry’s efficiency benchmarks. This means continually crafting and implementing new strategies, offerings, capabilities, and operating models.

Through the effective leverage of cloud advantages, continuous innovation, and an accelerated delivery approach, Vitech helps organizations rise to this challenge and unleash their true potential. We deliver revolutionary capabilities and low-code configurability that enable agility, speed, and an effortless customer experience while reducing risks, simplifying operations, and containing costs.

V3locity®, Vitech’s cloud-native administration, engagement, and analytics platform, is a transformative suite of complementary applications that offers full life cycle business functionality and robust enterprise capabilities. It marries core administration with a revolutionary digital experience. Its modular design enables flexible, agile deployment strategies. V3locity employs an advanced, cloud-native architecture that leverages the unique capabilities of AWS to deliver a solution with unparalleled security, scalability, and resiliency.

V3locity’s Suite of Applications


“SaaS” Simplicity

V3locity is a fully managed, “SaaS” style, zero-footprint solution. It offers 24/7 operations, vast scalability, and high availability all backed by industry leading SLA’s.


The Power of AWS

V3locity is underpinned by the vast power of AWS and leverages the growing array of advantageous AWS technologies. This helps ensure that V3locity delivers ongoing innovations and improvements. V3locity is available in US, Canadian and European AWS regions.


Componentized Architecture

A powerful, cloud-native, micro-service architecture makes V3locity extremely flexible, resilient, agile and scalable. Its various applications and capabilities can be used in almost any combination and can be deployed using various roadmap strategies.


Continuous Innovation

Vitech’s consistent investment in V3locity’s capabilities, technologies, accelerators, and partner network ensures that V3locity is modern and next-gen, which gives your organization opportunities for continuous innovation and improvement.


V3locity CoreAdmin

V3locity CoreAdmin is the heart of the suite. It offers extensive capabilities for group and individual benefits and investment administration. It is suitable for use by insurance, retirement, and investment organizations and supports a broad range of products and offerings across the business lifecycle. From quote to claim, enrollment to retirement, and fund closing to final distribution, V3locity CoreAdmin offers the administrative capabilities you need to transform your organization.

An innovative and unique “World” model allows all members, employers, participants, investors, sponsors, funds, dependents, beneficiaries, and providers to be maintained in a single repository. This makes the solution incredibly effective to use, and easy to learn. More importantly, it ensures that the solution is built on customer-first principles from the ground up.

Powerful & Transformative
Capabilities Include
  • Powerful Broker Portals
  • Reduced Time to Quote
  • Prospect and Opportunity Management
  • Multi Product and Multi Plan Quotations
  • Rating and Underwriting Workbench
  • Good Order Management
  • Proposal Document Generation
  • Sales Dashboards for Brokers, Reps and Execs

Insurance Administration

V3locity is a powerful insurance administration solution that offers group, voluntary, worksite, and individual insurance capabilities in a single, powerful, integrated, cloud-native platform. V3locity’s extensive core admin functions, advanced digital features and fluid configurability make it a truly transformative solution. V3locity CoreAdmin addresses the full spectrum of policy administration needs ranging from onboarding, enrollment, underwriting, commissions, billing, amendments and renewals. Digital, SalesCenter, ClaimsCenter, and DocCenter make V3locity a complete quote to claim insurance solution.


Retirement Administration

V3locity is a fully integrated, highly scalable solution that addresses the complex needs of Public Pension, Taft Hartley, Canadian, and Pension Risk Transfer plans. CoreAdmin addresses a full spectrum of requirements including contracting, rates, enrollment, wage and contributions reporting, billing and collections, service credit purchases, refunds and buybacks, loans, plan rule definition, benefit estimate calculations and benefits payroll. Digital, DocCenter and CampaignCenter make V3locity a complete pension solution.


Investment Administration

V3locity is a powerful solution for alternative asset, fund, and investment administration. CoreAdmin addresses a full spectrum of requirements including unitized and non-unitized funds support, deal management, investor registration and servicing, fund accounting, portfolio administration and monitoring, and performance analytics. Digital, DocCenter and CampaignCenter make V3locity a complete investment administration solution.


V3locity Digital

Offering a truly effortless customer experience and harnessing the benefits of straight-through processing requires outstanding digital capabilities that put administration and servicing features in the hands of your customers and constituents. V3locity Digital, a persona-based digital solution that seamlessly integrates with CoreAdmin, delivers. It is a highly configurable, brandable, low-code, and responsive self-service solution that runs on desktop, tablet, and mobile devices.

V3locity Digital supports employers, employees, members and participants, investors, fund sponsors, brokers, and providers.

Powerful & Transformative
Capabilities Include
  • Demographics Maintenance
  • Quoting and Onboarding
  • Portfolio and Investment Information
  • Enrollment and Life Events
  • Billing and Payment Processing
  • Benefit Estimates
  • Benefit Application Processing
  • Documents Transmission
  • Online Form Submission
  • Claims Submission
  • News and Alerts
  • Secure Messaging
  • Interactive, Live Chat
  • Online Knowledge Based
  • Extensive Reporting and Analytics


V3locity ClaimsCenter

Today’s insurers need modern, automated claims administration for maximum
claims efficiency, workflow management and to meet evolving customer expectations.

ClaimsCenter is a cloud-native, customer centric solution with API-led connectivity to enable a scalable, omnichannel strategy to future-proof your claims administration. Powered by AWS, V3locity’s data lake will provide real-time data and analytics to drive insights that optimize your claims outcomes, enhance internal and external engagement, and improve service levels.

ClaimsCenter’s out-of-the-box functionality is offered as a stand-alone or combined with Vitech’s market leading policy administration platform and digital offering to enhance the effectiveness of your claims operation.

ClaimsCenter is designed to support critical illness, hospital indemnity, accident, life, dental, waiver, short-term disability, and long-term disability.



Capabilities Include
  • Digital Claims Intake. Utilizing policy interface and self-service applications to pre-fill information including limits
  • Document and content administration. Good order management, including digital document request and submission
  • Financial Administration. Sophisticated payment functionality including recurring payments
  • Query and Reporting. Embeddable dashboards and analytics for process optimization and 360 view of Claims, Members, Incidents, and Coverages
  • Dynamic Rules Engine. Improved auto-adjudication rates, automated rating of tasks, reduced claims leakage
  • V3locity Integration. Integrates Vitech’s CoreAdmin, DocCenter and Digital applications


V3locity CampaignCenter

A successful campaign strategy is one that delivers the right message to the right audience, utilizing real time data and analytics for streamlined campaign management and overview of critical business outcomes.

CampaignCenter enables powerful filter criteria on customer data for optimum audience segmentation. Messaging can be targeted to members based on demographics, characteristics or other attributes. Customer engagement via multiple channels with the ability to set up, manage and track through one single interface streamlines your campaign management. Deliverability analytics provides view of ROI on each campaign and tracks the conversion characteristics that matter most.

Our cloud-native communications solution, powered by AWS, leverages intelligence from V3locity’s robust suite of applications, utilizing the most accurate member data to enhance campaign strategy and administration.



Capabilities Include
  • Campaign Management. Manage campaign lifecycles and select appropriate audiences and delivery cadences.
  • Multichannel Correspondence. Send email, text, and physical mail, via reliable and secure message channels.
  • Audience Management. Design custom target groups for campaigns and leverage advanced filters on member data. 
  • Campaign Analytics. Use campaign analytics to measure subsequent reach and performance.
  • Conversion Metrics. Determine business performance of campaigns through conversion metrics.
  • V3locity Integration. Leverage the most current data from previously integrated V3locity applications.


V3locity DataInsight

A major challenge for organizations today is utilizing the vast amount of data readily available to them. Isolated data islands, the lack of a unified data lake to manage these data sources, the inability to access real-time insight, and difficulty to trigger real-time actions leaves companies adrift in a sea of information without the tools needed to maximize this information.

DataInsight allows data to be collected, transformed, unified, and delivered to users within applications for informed decision making or offered as analytical services to drive straight-through processing, personalization, or recommendation. Actionable insights and improved operational efficiencies will maximize data usage and deliver a powerful business advantage.

DataInsight, leveraging AWS’ big data analytics and machine learning technologies, unifies data streams from V3locity’s robust suite of applications and other private or public data feeds to unify data access and deliver actionable insights.

DataInsight Enables
  • Big Data Analytics. Process data from multiple sources including internal and external, static and streaming, on-prem and cloud, with the ability and confidence to scale as data sources and volume grow.
  • Real-time Actionable Insight. Data visualizations provide real-time actionable insights. Users can then take action directly within the dashboard interface or event-based triggering of automated actions.
  • Operational Automation. Automate current manual business processes steps, making organizations more efficient and able to focus on higher-value tasks.
  • Augment and Convert Data Silos to Rich Business Insights. Combine transactional data with third-party information to provide additional business insights.
  • Open Data Platform and Data Marketplace. Defined interfaces allows data to be consumed and shared with customers and partners in their ecosystem.
  • Contextual Transformation. Configurable data provides easy to digest format for optimized access and analytics, making it easy to decipher for end users.
  • Rapid Deployment. Create or modify dashboards quickly with low-code/no-code environment.
  • Targeted. Persona-based design where users will see only the information that is relevant to their function.


V3locity DocCenter

V3locity DocCenter is an enterprise correspondence, forms and content solution that helps organizations deliver accurate, standardized, presentation-quality communications. It is a cloud-native application for the creation, management, distribution and storage of template-based documents, letters, forms and other materials. Document templates are created using Microsoft Word with a user-friendly and powerful V3locity plug-in. Templates are stored, managed and versioned in DocCenter.

Document generation can be triggered directly by business users or automatically as part of an outreach campaign, batch process, or other event-based trigger. Document generation can occur asynchronously and supports an array of output formats. Seamless integration with CoreAdmin, Digital and CampaignCenter makes DocCenter a complete communication solution.

DocCenter is suitable for documents including, but not limited to, Contracts, Certificates, Retirement Estimates, Benefit Booklets, Proposals, Quotations, Letters, and Notices.

Powerful & Transformative
Capabilities Include
  • Template Based Communications
  • MS-Word based Formatting
  • If Blocks, Reusable Text Libraries
  • Branding, Logos and Graphics
  • Embedded Documents within Documents
  • Attachments and Attachment Rules
  • Template Versioning, Security and Approvals
  • On Demand and Batch Based Output
  • Online, Electronic Output Storage


V3locity SalesCenter

Quote, Rate and Propose with unprecedented speed, flexibility, and accuracy. V3locity SalesCenter unleashes a fluid quoting process with flexible plan designs, automated rating calculations, powerful underwriting capabilities, presentation-quality output and advanced process management features. Integrated Digital capabilities offer a powerful, self-service, “store front” experience for your brokers, producers and individual customers. Dashboard, workflow, and task management tools streamline the end-to-end process and create a seamless transition from sold-case to onboarding.

SalesCenter Supports a broad range of claims and product types including:
  • Life
  • Disability
  • Health, Dental and Vision
  • Accident, Critical Illness, Hospital Indemnity
  • Annuities and Structured Settlements
  • Credit Protection
Powerful & Transformative
Capabilities Include
  • Online, Portal-Based Quoting
  • Shelf, Composite, and Individual Rating
  • Cross Product Rating and Discount Rules
  • Complete Underwriters Workbench
  • Multi-Product and Multi-Plan Proposals
  • Advanced Census data and File Management
  • Presentation Quality Proposal Output via DocCenter
  • DocuSign Integration via DocCenter
  • Streamlined Onboarding
  • Extensive Reporting and Analytics

Ready to begin your journey to the future?

We would love to talk to you.